Michigan secretary of state using tech to shorten lines

Share on FacebookTweet about this on TwitterShare on Google+Share on LinkedInPin on PinterestShare on RedditEmail this to someone
A system called MI-TIME Line will launch soon at 10 of the busiest locations.

A system called MI-TIME Line will launch soon at 10 of the busiest locations.

The secretary of state’s office soon will allow customers at some of its branches in Metro Detroit and elsewhere to be in line without being in line.

A system called MI-TIME Line will launch soon at 10 of the busiest locations, allowing customers to schedule appointments and virtually get in line via home computer, phone or text message, Secretary of State Ruth Johnson announced Wednesday.

Customers at those branches who use the system can be called or texted when it’s their turn. Those without mobile phones can stop by the office, check in at a MI-TIME Line kiosk and head out to run errands while they wait.

“We all lead busy lives, and we know that our customers’ time is important,” Johnson said in a statement. “Spend the time you save shopping nearby, running errands or being with family. We’ll let you know when it’s almost your turn.”

The system had a “soft launch” last week at branches in Flint and Lansing. It will debut in the coming weeks in Clinton Township, Detroit, Livonia and Pontiac, and later in Southfield, Taylor and Troy.

The 10 offices that will be using the new system together handle more than 2 million transactions per year.

Johnson’s office is partnering with QLess. The company’s line-management service is used by other driver and motor vehicle agencies, amusement parks, shopping malls, and health care and educational facilities to reduce wait times.

Courtesy of Detroit News

About Guest Writer